Absolutely. At checkout, enter your billing address for payment, then uncheck "Use shipping address as billing address" and add the delivery address where you’d like the parcel sent (home, office, or gift recipient).

Tips for smooth delivery

• Gifts & office deliveries: Add helpful details in Address line 2 (e.g., Attn: Name, Department, Floor, Building/Reception).
• Recipient phone & email: Use contact details that can receive carrier updates.
• PO boxes: Some carriers can’t deliver to PO boxes; please provide a physical address if possible.
• After dispatch: Once shipped, we can’t change the address—double-check details before completing your order.

Invoices
Your confirmation email includes a formal invoice for your records. The invoice will show the billing details you enter at checkout.

Absolutely—business and organisation orders are welcome.

At checkout:

1. First name: Enter your first name.
2. Last name: Add your surname followed by the organisation name. Example: Doe — Filips & Co.
3. Address line 2: Include delivery details (e.g., Attn: recipient, department, floor, building name, or PO number) to ensure smooth delivery.
4. Phone & email: Use a contact that can receive carrier updates (reception or the recipient).
   

Example format

• First name: John
• Last name: Doe — Filips & Co.
• Address line 1: 123 Riverside Avenue
• Address line 2: Attn: Jane Doe, Marketing — 6th Floor, PO 4582
• City / Postcode / Country: As usual

Billing address
If your finance team needs a different billing address, choose “Use a different billing address” and format the name the same way (e.g., Doe — Filips & Co.).

Invoices & VAT
Your order confirmation email includes a formal invoice for your records. Orders delivered to an address within the European Union will include the applicable local VAT rate for the destination country.

Bulk & corporate gifting
Ordering for a team or event? Our B2B team offers tiered pricing, personalisation, custom designs and flexible delivery. Share your desired quantities and timeline, and we’ll prepare a customised quote. If you're considering ordering Filips pieces in bulk - please reach out to us with your desired quantity, and we'll provide you a customisied pricing option.

Once your order ships, we’ll email you a shipping confirmation with your tracking number. If you already have it, you can follow your parcel here: Track your order. Didn’t get the email? Please check spam/junk and search for “Filips” or “shipping confirmation.”

We’d love to help. Speak directly with a Filips jeweller for tailored guidance on sizing, materials (including options for sensitive skin), personalisation/engraving, gifting, and delivery timelines.

Yes. Every Filips piece is nickel-free and hypoallergenic. We work exclusively with skin-friendly alloys and finishes—316L surgical-grade stainless steel, S925 sterling silver, 18k gold plating over 316L or S925, 18k gold vermeil (thick 18k over S925), solid 14k gold, and nickel-free 14k white gold. We select and specify our metals for low reactivity and everyday wear. Each batch is produced to strict material specs and checked against applicable safety requirements for lead, cadmium, and nickel release.

Have sensitive skin?
Our Sensitive Skin Guide explains how each material behaves on the skin (e.g., oxidation vs. true allergy) and how to minimise irritation.

Prefer expert, 1-to-1 advice?
Let us know which metals or pieces you've reacted to, where the piece will be worn (e.g., ring vs. necklace), and which Filips piece you’re considering. We’ll recommend the gentlest material for you and share care tips tailored to your use.

Note: If you have a diagnosed metal allergy or dermatitis, please consult a clinician—then bring us their notes and we’ll match a suitable material profile for you.

No. Authentic Filips pieces are available exclusively through our official online store. We do not sell through third-party retailers, marketplaces, or physical boutiques.

Buying directly from us ensures:

• Authenticity and the latest collections
• Warranty, repairs, and aftercare honored by Filips
• Accurate personalisation and order records tied to your piece

If you spot “Filips” items elsewhere, they are not authorised. Feel free to contact us with a link or screenshot and we’ll verify it for you.

Yes—exclusively for existing customers. Our signature Filips Navy wrapping (and other packaging items) can be purchased separately by customers who already own at least one Filips piece.

For authenticity and fit, packaging is available to customers with a prior Filips order. We may ask for your order number at checkout. The collection features Filips Navy wrapping, select gift boxes, and complementary packaging accessories (sold individually). Browse the Packaging Collection here: Shop Filips Packaging Collection.

Notes: Limited quantities per customer. Packaging is designed for Filips pieces and may not fit items from other brands.

Yes. You can add a personal touch by opening the Personalised Gift Message Card, writing your message, and then adding it to your cart.

How it works
Your message is printed on a premium card and sealed in a white envelope, placed inside the gift package. No pricing paperwork is included in gift orders.

What the recipient sees
The name entered in the shipping address appears on the shipping label (carrier requirement) and will be visible to the recipient. If you prefer discretion, keep the shipping name as the recipient’s name and include your name inside the gift message instead.

Tips
- Add one Gift Message Card per gift.
- Review your message before adding to cart; edits aren’t possible after dispatch.

Yes. Prices may change without notice. You’ll be charged the checkout price on the day you purchase, as confirmed in your order email.

Yes—on eligible styles. Solid 14k and S925 are often resizable; stainless steel pieces may not be. For personalised rings we may suggest a remake. Contact Client Care with your order number and desired size, and our jewellers will confirm options, costs, and timing.

Yes—we repair authentic Filips jewellery both under warranty and out of warranty. Our jewellers will assess your piece and recommend the best approach, whether that’s a repair, refinish, partial remake, or replacement depending on the design and material.

What we can help with: Common issues include clasps, chains and links, minor alignment or structural tweaks, setting checks, and eligible surface refinishing/polish. Under our warranty, we cover manufacturing defects within your coverage window (2 years for 316L stainless steel, S925 sterling silver, and 18k gold plated over 316L or S925; lifetime for 18k gold vermeil and solid 14k gold). Wear-and-tear, accidental damage, chemical exposure, third-party alterations, and loss aren’t covered, but we can still evaluate paid repair options.

Materials & feasibility: Solid 14k gold (including white gold) and S925 sterling silver are often repairable—and some styles may be resizable. 316L stainless steel and gold-plated pieces can sometimes be repaired, but heat or bench work may affect plating; in those cases we’ll advise whether a refinish, exchange, or remake is the better route.

How to start: Contact Client Care with your order number, the piece name, and clear photos (or a short video) showing the issue. We’ll confirm feasibility, outline options and timing, and share any costs before you send anything in. You’ll receive secure packing and shipping instructions to our workshop, and we’ll return your piece once the work is complete.

Fees & timing: Warranty repairs for covered defects are complimentary. For out-of-warranty work, we’ll provide a quote after assessment. Typical workshop time is 7–21 business days from receipt, and we’ll let you know if a complex job needs longer.

Please note that we can only service Filips jewellery. Third-party work may void your warranty. If the piece was a gift, include the original purchaser’s name or email to help us locate the order.

No. We only engrave and service jewellery made by Filips (purchased from our official store and/or hallmarked Filips). We’re unable to engrave or modify pieces from other brands or unbranded items.

For Filips pieces:

• Add engraving at purchase: Select the personalisation option on the product page (where available).
• After purchase: Some styles can be engraved post-purchase. Contact our jewellers with your order number, the piece name, and clear photos. We’ll confirm feasibility, pricing, and timing before you send anything in.

Yes—on eligible styles. Post-purchase engraving is available for Filips pieces and is completed by our jewellers for a service fee (engraving at the time of purchase is complimentary where offered).

How it works

1. Contact our jewellers with your order number, the piece name, and clear photos of the area you’d like engraved.
2. We’ll confirm feasibility, font/placement options, the service fee, and turnaround before you send anything in.
3. Ship the piece to our workshop using the secure shipping instructions we provide. We’ll engrave and return it to you.

Of course. You can complete your purchase without typing in card numbers by choosing any of these secure express checkout options at the payment step:

• Apple Pay
• Google Pay
• PayPal
• Shop Pay

These methods use the details already stored in your wallet/account and protect them with their built-in security.

Security & privacy
Our checkout is encrypted end-to-end and processed by Stripe, a leading PCI-compliant payment provider. Your full card details are never stored on our servers—all sensitive information is handled securely by Stripe. Where required, additional verification (e.g., 3D Secure/SCA) may be prompted to protect you.

Not accepted
We don’t accept cheques/checks or money orders.

We accept Visa, Mastercard, American Express, PayPal, Klarna, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely; we don’t store your card details.

At Filips, we offer a 100-day hassle-free return policy, completely free of charge. If you wish to return your item, simply contact us within 100 days from the date your parcel arrives. We’ll guide you through the return process and ensure everything is taken care of.

Important: The item must be in new, unused condition and free of damage. We cannot accept returns for items that have been worn, damaged, or altered.

At Filips, we stand by the craftsmanship and quality of our jewellery. To ensure your peace of mind, we offer:
- 2-year Warranty on core jewellery.
- Lifetime Warranty on high jewellery.

Our warranty covers defects in materials and craftsmanship under normal wear and use. Should any issues arise within the applicable warranty period, we’ll happily repair or replace your item at no charge. The length and details of our warranty coverage vary depending on the material of your jewellery. Below, you'll find the full breakdown of our warranty terms for each material.

2-Year Warranty

For 316L Stainless Steel, S925 Sterling Silver, and 18k Gold Plated over Stainless Steel or Sterling Silver, we offer a 2-year warranty. This covers any defects in craftsmanship or material failure that occur during normal wear. Examples of issues covered under this warranty include broken clasps, engravings that wear off prematurely, or tarnishing caused by manufacturing defects.

However, please note that the warranty does not cover wear-related damage such as scratches, bends, or surface wear from everyday use, nor does it cover accidental damage caused by impacts, exposure to harsh chemicals, or improper care (such as exposure to water, lotions, or perfumes).

Lifetime Warranty

For our high jewellery materials, including 18k Gold Vermeil and Solid 14k Gold (yellow, rose, and white), we provide a lifetime warranty. These materials are designed for longevity, with gold vermeil featuring a thicker layer of 18k gold over S925 sterling silver, and solid gold offering the ultimate durability.

The lifetime warranty covers manufacturing defects, such as issues with clasps, links, or finishing that occur under normal wear. However, like with our 2-year warranty, this coverage does not extend to normal wear and tear, such as scratches or natural tarnishing, nor does it cover damage from external factors like exposure to chemicals or extreme conditions.